Call me

GROUPE ELEC's obligations with respect to repair or replacement are subject to the following warranty terms and conditions: In order to benefit from GROUPE ELEC's service and warranties under the best possible conditions, all the steps involved in the installation, precautions, commissioning and maintenance of the equipment covered by the warranty are set out in the various manuals and guides made available to the customer, which can be consulted and downloaded from the website We advise you to read these instructions carefully before using or installing the equipment. Correct installation, use and maintenance directly determine warranty coverage.

Gasoline and diesel generator sets 3000 rpm are guaranteed 500h or 2 years, whichever comes first, unless otherwise stated on the product data sheet. Diesel generator sets 1500 rpm are guaranteed for 3000h or 2 years, whichever comes first, unless otherwise stated on the product data sheet.

As a reminder: For petrol generators and 3000 rpm diesel generators, the first service should be carried out after 20 hours of use, then every 100 hours of use. For industrial generators, the first service is due after 100 hours of use, then every 500 hours of use.
For petrol models, this includes changing the oil and cleaning the air filter. For diesel models, it includes changing the oil, air filter, oil filter and fuel filter.

1. WARRANTY FRAMEWORK during the product warranty period, GROUPE ELEC's liability will only cover the following items:

- The replacement or repair of parts will be subject only to the irrevocable judgement of GROUPE ELEC's after-sales service department.

- The warranty is granted only after the defective parts have been returned to the workshops of the Seller or its authorized agents.

- Any part delivered before acceptance of the warranty will be invoiced.

- GROUPE ELEC is not liable for any other claims and/or obligations arising from the warranty including expenses, damages, direct or indirect losses related to the use of its products.


- If no defect is found by a Groupe-Elec-approved technician, examination and transport costs will be charged to the customer.

Use or installation not in accordance with instructions and documentation.

- Defects or omissions in the maintenance plan or inappropriate maintenance.

- -Modifications or changes to equipment not approved in writing by GROUPE ELEC's engineering department.

- Use of unsuitable fuel for a standby generator, or use of unsuitable coolant or lubricant or one not listed in the manufacturer's recommendations.

- Use of spare parts or consumables not listed by the manufacturer.

- Error in handling and/or use of the equipment in situations or conditions contrary to what the equipment under warranty is designed for, in particular under or over-use (Hrs/kWh ratio).

- Repairs carried out by personnel not authorized or approved by GROUPE ELEC and/or use of non-OEM spare parts (original manufacturer's parts).

- Damage resulting from acts of God or force majeure (natural disasters, fire, impact, flooding, lightning, etc.) or other incidents caused by accident or negligence.

- Storage or installation in aggressive environments (dust, humidity, salty air, altitude, cold, chemicals, etc.).

3. WARRANTY ACTIVATION CONDITIONS to claim the benefit of the warranty, the Buyer must :

- Ensure that fuel, lubricants and coolant are of good quality, clean and conform to the engine manufacturer's specifications.

- Equipment must be maintained using original manufacturer parts. Spare parts and consumables replaced must be exclusively those referenced by the manufacturer.

- For industrial generating sets: Keep an up-to-date maintenance logbook in which the Purchaser records the date, content and results of tests, visual inspections, routine maintenance operations, maintenance operations in accordance with the maintenance plan (carried out by a recognized generating set professional) as well as all observations and findings of any anomalies made during operation, for the entire duration of the warranty.

- For industrial generators: Provide the Vendor with the maintenance logbook and invoices for repairs carried out on the equipment, as well as invoices and/or proof of purchase for consumables required for operation and maintenance.

- To give the Vendor every facility and, if necessary, to take part under the instructions of the Vendor's after-sales service department in the diagnosis in order to ascertain such defects and to remedy them; he must also refrain, except with the express agreement of the Vendor, from carrying out himself or having carried out interventions in this connection.

- Only batteries with a short-circuited cell are covered by the warranty.

- Items excluded from warranty: hoses, relays, lamps, diodes, sensors (level, pressure, temperature, etc.) and deep-discharged batteries.

- Place of warranty: Work resulting from the warranty obligation is carried out in the workshops of the Seller or its authorized agents. GROUPE ELEC will pay only for the parts and labor costs involved in analyzing and repairing the defect.

- If the equipment is integrated into an assembly and access to the parts under warranty requires special means or disassembly, these will have to be paid for by the customer in advance.

4. EXCLUSIONS the warranty does not apply to normal wear and tear. No claims or refunds will be made.

5. LEGAL WARRANTIES independently of the above-mentioned warranty, the Vendor remains liable for any hidden defects in the goods sold in accordance with the conditions set out in articles 1641 to 1648 of the French Civil Code, from the time of delivery of the goods. The Buyer must inform the Seller of any hidden defects. GROUPE ELEC hereby reserves the right to modify, alter or substitute any or all of the above conditions without prior notice.